Viewery — Effective Date: 19 December 2024
This Privacy Policy explains how Viewery LTD ("Viewery", "we", "us", or "our") collects, uses, shares, and protects your personal data when you use our platform at viewery.ai and related services.
We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Viewery LTD is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at:
Viewery LTD
Founder: Dmitrii Meltcov
Email: legal@viewery.ai
We collect the following categories of personal data:
When you create an account, we collect your name, email address, phone number, and organisation details. If you sign up using a third-party service (such as Google), we receive your basic profile information from that service.
If you connect your Google Calendar or Microsoft Outlook calendar, we access and store calendar event data including event titles, times, locations, and attendee information. This data is used solely to manage and synchronise your property viewing appointments.
When you use our voice AI features, we may record and transcribe calls with property viewers for the purpose of capturing viewing feedback. Participants are notified when calls are being recorded.
We collect and analyse feedback from property viewings, including sentiment, property aspect evaluations, and viewer comments. This may include personal opinions and preferences expressed by property viewers.
We store contact details for property viewers and other individuals you interact with through the Service, including names, phone numbers, and email addresses.
We automatically collect information about how you use the Service, including your IP address, browser type, device information, pages visited, and actions taken within the platform.
We process your personal data based on the following legal grounds under UK GDPR:
Contract: Processing necessary to provide the Service you have requested and to perform our contract with you.
Legitimate Interests: Processing necessary for our legitimate interests, such as improving the Service, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
Consent: Where you have given explicit consent to the processing, such as for optional marketing communications. You may withdraw consent at any time.
Legal Obligation: Processing necessary to comply with our legal obligations.
We use your personal data to: provide, maintain, and improve the Service; synchronise your calendar events and manage viewing appointments; transcribe and analyse calls to generate viewing feedback; send you service-related notifications via email or SMS; respond to your enquiries and provide customer support; detect, prevent, and address technical issues and security threats; and comply with legal obligations.
We share your personal data with the following categories of third-party service providers who process data on our behalf. All providers are bound by data processing agreements and are required to protect your data in accordance with applicable law.
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database & Authentication | USA / EU |
| Google Cloud Platform | Hosting & Infrastructure | EU (London) |
| Microsoft Azure | Calendar Integration (Outlook) | EU / USA |
| Google (Calendar API) | Calendar Integration | USA |
| VAPI | Voice AI & Transcription | USA |
| Twilio | SMS Communications | USA |
| Resend | Email Delivery | USA |
| Amplitude | Product Analytics | USA |
| Product Fruits | User Onboarding & Guidance | EU |
Viewery's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, we limit our use of Google user data to providing and improving the calendar synchronisation features of the Service. We do not use Google user data for advertising purposes. We do not transfer Google user data to third parties except as necessary to provide and improve the Service, to comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice to users.
Some of our third-party service providers are based outside the United Kingdom. When we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office, or transfers to countries with an adequacy decision.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Account data is retained for the duration of your account and for a reasonable period thereafter. Call recordings and transcripts are retained for as long as necessary to provide the Service, unless you request earlier deletion. When you delete your account, we will delete or anonymise your personal data within 90 days, except where retention is required by law.
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we limit how we use your data.
Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
Right to Object: You have the right to object to processing based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, please contact us at legal@viewery.ai. We will respond to your request within one month.
We use essential cookies necessary for the operation of the Service, such as authentication and session management. We also use analytics cookies (via Amplitude) to understand how you use the Service and to improve it. You can control cookie preferences through your browser settings.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy periodically.
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Viewery LTD
Email: legal@viewery.ai
Website: viewery.ai